VA Denver Computer Services Blog

April 21, 2010, computers were rebooting on their own. The reason was one of McAfee’s software updates. It triggered the anti-virus software to identify a harmless file as malicious, however, it did not work.   This McAfee glitch lasted 2 days, causing a lot of problems for hospitals, schools, and companies.

Here is how to fix this issue:

• Click to Start -> Run and type cmd (command prompt). In command prompt type:  shutdown -a
• Click to Start -> Programs -> McAfee & Disable both the Access Protection and On-Access Scanner
• Go to Quarantine Manager within McAfee still, and restore files by right-clicking and click restore
• Right-click My Computer, click Manage, and click service on left window.  Make sure both Remote Procedure Call (RPC) services are running
• Start or restart the Mcafee Framework service
• In the McAfee program, select Tools -> Rollback DATs and Reboot

If you’re still having computer issues, there is a possibility that your registry or network services might have to be tweaked, and you should call computer repair company.

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