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Previously victims got call from Microsoft Tech Support. However lately there is new scam is going on.

This is how it works, how they get your information. Scammers wait for a user to download a bogus desktop program.

Usually people are downloading phony apps with promises of improved security or performance for their PC. After they download a trial version, the app runs a scan and discovers non-existent “errors” on the PC. To fix the  “errors”, the user has to purchase the full version of the scam program, which can be priced anywhere from $29 to $49. However, it is not the end. Once the victim has purchased the full version, the software prompts them to call a toll-free number to activate the software.

After calling, the victims are shunted to telemarketers who convince their targets to give them remote access to their PCs. The call center people then show victims various screens on their own computer and claim there are serious problems with their PC.

At this point, telemarketers try to sell more phony goods such as extra security software and tech support services that can cost up to $500.

How to Protect yourself

While the scams can do some serious damage to your wallet, they are easily avoided if you follow a few simple tips.

First, never download an app to your PC that promises better security or improved performance on an impulse. Yes, there are some legitimate programs that can boost performance in minimal ways, and of course you need some kind of security program.

But as the saying goes, “the best things in life are free.” These days there’s little reason to pay for security software with so many third-party free options out there such as Avast, AVG, and Microsoft’s own Windows Defender aka Microsoft Security Essentials built into the latest versions of Windows.

If you’re thinking about grabbing some performance boosting software, check it out before you download. Do a little research, such as looking for reviews or recommendations on sites like this one. Ccleaner is one of the best boosting software.

Second, never believe a website that says your PC is having problems. If you’re concerned your PC may have an issue or some new program you don’t recognize says you have a problem, get it checked out in person.

Your local PC repair shop can help, and paying a legitimate service provider is a lot cheaper than paying a scammer. Of course, asking a geeky pal for help is always an option, too.

Finally, keep in mind that these kind of scams have grown beyond PCs. In January, security firm Malwarebytes discovered a tech support scam targeting mobile devices. In those cases, the call centers were cold-calling prospective victims posing as tech support specialists responding to supposed problems. Similar scams try to entrap users with unsolicited email.

If you receive a cold call or an unsolicited email regarding tech support, do not respond. Just hang up the phone! More importantly, no matter how convincing they seem do not hand over personal information such as your name, address, or payment information.

Categories : Tech Blog