All services include a 30 day Customer Satisfaction Guarantee
Caspicom Computer Services offers professional IT services for small businesses on an as-needed basis. These services include software and hardware installations and upgrades, troubleshooting, and ongoing PC maintenance. If you need IT expertise, but not on a full-time basis, we can provide you with the perfect solution. Our goal is to ensure that your IT infrastructure is well-designed, supported, and effective, and to give you the peace of mind that comes with knowing that your environment is in good hands. We strive to build long-term, successful relationships with our customers by providing high-quality customer service and keeping up-to-date with the latest technical knowledge.
Caspicom Computer Services offers multiple maintenance options to fit your needs.
The Break/Fix Plan provides computer technical support for small or large issues at a reasonable hourly rate with no additional fees or hidden charges. There is no contract to sign and you receive a simple bill for the hourly rate.
The Monthly Maintenance Plan includes preventative maintenance visits to monitor, maintain, and repair hardware and software issues. You pay a set monthly fee in return for an agreed number of hours of monthly service to be used at your discretion. There is a minimum of 1-month service agreement and a minimum of 10 or 20 hours of service per month. Overtime is deducted at a regular Break/Fix rate and payments are expected at the beginning of each month.
The Prepaid Block of Hours Plan is the most economical option for more regular or ongoing computer assistance, or to save money on your next computer emergency. By pre-purchasing set blocks of service hours, you receive a discount on the regular rate and full access to support services. Blocks of Hours are available in increments of 10, 20, 30, or 40 hours and can be used at any time throughout the year. This plan is suitable for companies that don’t consistently need computer tech support each month but want to secure discounted hourly rates for emergency situations that may take several hours to repair.