HELP01
Help for employees
When an employee cannot log in, print, open a program, or get email, they have someone friendly to call.
- ✓Remote troubleshooting
- ✓On-site assistance
- ✓Clear user guidance
Small-business IT support
Small-business IT help from someone who knows your setup.
From everyday employee problems to networks, backups, and Microsoft 365, you have one local person to call.
On-site + remotesupport across Denver Metro
Your local IT partner
You should not have to become the office IT person.
Small businesses depend on computers, email, Wi-Fi, software, and company files, but many do not need a full-time IT employee. Caspicom gives you an experienced person to call as needed, through prepaid hours, or on an ongoing basis.
Your employees get friendly help without being made to feel uncomfortable about asking. Over time, we learn your setup and your priorities, which means less explaining and faster answers.
Complete business IT support
Help for today’s problem—and the ones you would rather prevent.
We take care of the everyday issues while keeping an eye on backups, security, aging equipment, and what your business may need next.
M36502
Microsoft 365 and email
Help setting up and fixing Microsoft 365, Outlook, Exchange, OneDrive, SharePoint, and Teams.
- ✓User and mailbox setup
- ✓Sharing and permissions
- ✓Email troubleshooting
NET03
Networks, Wi-Fi, and VPN
We fix weak Wi-Fi, dropped connections, VPN trouble, and the network equipment behind them.
- ✓Wi-Fi troubleshooting
- ✓Network configuration
- ✓Secure remote access
SAFE04
Security and updates
Sensible protection for your computers and accounts, along with the updates that are easy to overlook.
- ✓Security reviews
- ✓System patching
- ✓Malware response
DATA05
Backup and recovery
Backups for important company files, plus restore testing so you know they will be there when needed.
- ✓Local and cloud backup
- ✓File restoration
- ✓Recovery planning
PC06
Computers and software
Help choosing, setting up, repairing, and replacing the computers and software your team relies on.
- ✓New-computer setup
- ✓Hardware repair
- ✓Software deployment
USER07
Employee onboarding and offboarding
We get new employees ready to work and remove company access promptly when someone leaves.
- ✓Account provisioning
- ✓Device preparation
- ✓Access removal
VEND08
Vendor coordination
We talk to internet, phone, software, printer, and equipment providers so your employees do not have to.
- ✓Issue ownership
- ✓Technical communication
- ✓Follow-through
PLAN09
Documentation and planning
Useful records of your equipment, network, and accounts, along with a realistic plan for what should be improved next.
- ✓Technology inventory
- ✓Network documentation
- ✓Upgrade planning
One callfor users, systems, and vendors
When businesses call Caspicom
Call before a small annoyance turns into a lost workday.
Your employees lose time
Recurring computer, login, email, Wi-Fi, or printer problems are slowing down everyday work.
Nobody owns the problem
Vendors point at one another while your staff loses time trying to coordinate a technical issue.
The business is growing
New employees, locations, or software are making the old, informal way of handling IT harder to manage.
You need dependable backup
Important company data exists, but you are not fully confident it can be restored after failure or ransomware.
Every computer is different
Settings do not match, updates get missed, and nobody knows where important technical information is kept.
A project needs expertise
You are planning an office move, Microsoft 365 migration, network upgrade, or multi-computer replacement.
How the relationship begins
We start with what is hurting the business most.
Learn how you work
We talk about your team, locations, systems, recurring problems, and what your employees need to get done.
Fix the urgent problems
We start with downtime, unreliable backups, security concerns, and anything that is blocking your team.
Agree on the next steps
We give you a realistic list of recommendations, explain what matters most, and work within your budget.
Keep things running
We solve new problems, handle maintenance, keep useful notes, and adjust the plan as your business changes.
Aurora & Denver Metro
Local help that respects your time and your budget.
Caspicom supports professional offices, growing teams, home offices, and other small businesses throughout Aurora, Denver, Centennial, Englewood, Greenwood Village, Littleton, Lakewood, Parker, Commerce City, Thornton, Westminster, Arvada, and nearby Denver Metro communities.
Many employee and software problems can be handled remotely. When the job involves network equipment, hardware, installations, or an office project, we can come to your location.
30-day satisfaction guarantee
We want to be the person you are comfortable calling again.
We do not just close a ticket and disappear. We learn how your systems work, fix the immediate problem, and look for a sensible way to keep it from interrupting another workday.
Need an IT partner?