When important files disappear, stop and call before trying more fixes.

Files may disappear after accidental deletion, a failed hard drive or SSD, file-system damage, malware, liquid damage, or a computer that no longer starts. We evaluate the device and use professional recovery tools to retrieve the files that remain accessible.

Recovery results depend on the type and extent of the damage, so no responsible technician can promise that every file will be recovered. We explain what can be attempted and keep you informed before more involved work is performed.

After recovery, we can transfer the files to a new drive or computer and set up an automatic local or cloud backup. A reliable backup helps make sure one failed device does not create the same emergency again.